Delivery & Returns
We always do our best to ensure you receive your order as swiftly as possible.
Please note that all packages must be signed for on delivery, we cannot leave parcels unattended due to their value and contents.
We can only deliver to UK addresses.
You can choose to have your order in discreet packaging, for example if it is a gift. Please state Discrete/Plain Packaging in the customer notes at check out.
UK MAINLAND DELIVERIES
We normally use a 24 hour weekday courier service for all orders made before 12:00. However, current circumstances mean we currently need two working days to pack and deliver UK Mainland Orders. We thank our customers for their patience during these difficult times. Sorry, we can’t make deliveries at the weekend.
Please note that orders placed after 3pm on a Friday will not be despatched until the following Monday.
UK HIGHLANDS AND ISLANDS DELIVERIES
Delivery to Highlands & Islands of Scotland, Northern Ireland, Isle of Man & Isles of Scilly will unfortunately incur additional delivery charges.
We use a 48 hour weekday courier service for all orders made before 11am. However, current circumstances mean we currently need three working days for Highland and Island orders. Sorry, we can’t make deliveries at the weekend.
Please note that orders placed after 3pm on a Friday will not be despatched until the following Monday
We currently do not offer delivery outside of the UK.
Physical Gift and Tour Vouchers are delivered using 2nd Class Royal Mail Post.
Electronic Gift Certificates and Tour Vouchers are delivered via e-mail.
We will refund the full value of any product(s) purchased, provided the conditions below are met:
1) You are able to return the product(s) in question to us within 30 days of receipt of your order.
2) Unless faulty, your items are returned to us in a resalable condition. This means unopened, in the same condition you received them and with any labels and packaging intact.
3) Please send any return items to the following address, with a note inside including the name, order number and postcode of the original order:
FAO: OTTERBECK DISTILLERY, THE MILL, BELL BUSK, SKIPTON BD23 4DU
PLEASE NOTE. We will not be able to refund the cost of postage, either of your original order or the return unless the item is faulty. For faulty items we will resend a replacement at no extra cost and refund the cost of your original delivery.
We really hope you enjoy your Otterbeck Distillery product, but if for any reason you are not 100% satisfied with your purchase please contact us firstname.lastname@example.org